Well, after a 6 month wait, my batteries finally arrived. Richard just ordered another set to be delivered from Winston Batteries’ (Thundersky’s) new Balqon facility in southern California. I bet he never ordered the batteries the first time and just ordered them when I started hassling him in December. I want to put out a big thanks to Dave Kois of Current EV Tech. I contacted him in December when I was not getting anywhere with my phone calls to Richard, and he confirmed that deliveries have been delayed from China, but that I should have received my batteries. Dave has shown why his reputation as a great customer service oriented EV supplier has endured. He is truly a great asset to the EV community. I would highly recommend his company for EV components. CurrentEVTech.com As far a Alliance Renewable Energy, well they did come through with the batteries at a great price, but customer service is lacking in a big way. Not once did they contact me regarding the delivery process of my batteries. Every time a date passed that was supposed to be my delivery date, I had to email and call their office. They never answered the phone, and emails had to be send daily for about a week before they were answered. Needless to say it did not easy my mind when they had several thousand of my dollars. Given the “robbery” of customer money in the battery orders from Washington state, I was a bit concerned I would ever receive my cells. California has much better consumer protections, and I knew that Richard really wants his EV motorcycle company to prosper, so I figured I’d get the batteries or my money back either way, but I was not looking forward to the fight if it came to it. I’m sorry to say that I cannot recommend Alliance Renewable Energy for battery purchase at this time. If they hire a customer support person to track orders and stay in contact with the customers, maybe that could change, but until that time, I’d say use Current EV Tech and pay a few dollars more and get great customer service. That is what I would do. Unfortunately Current EV Tech had not been formed when I started my order process with Alliance Renewable Energy.
